Refund policy

At Pretty Sole, your health, hygiene, and satisfaction are our top priorities. Due to the intimate nature of our grip socks, all sock sales are final, and we do not accept returns or exchanges on grip socks. This policy ensures that every pair you receive is brand new, clean, and never tried on by anyone else.

Mockneck Exchanges

We understand that finding the perfect fit is important! We are happy to offer exchanges or store credit on our mockneck sweatshirts within 14 days of delivery, provided the item is unworn, unwashed, and in its original condition. To initiate a refund here.  

Please note that exchanges are subject to product availability. We do not offer refunds on mockneck sweatshirts, and customers are responsible for shipping costs associated with exchanges.

Damaged or Incorrect Items

If you receive an incorrect or damaged item, please reach out to us within 14 days of delivery, and we’ll make it right.

Thank you for understanding and supporting a brand that puts care, quality, and cleanliness first. 💕